Shipping and Delivery
Once you have completed your order, we aim to despatch your package as swiftly as possible. Our shipping services are based on weight and destination and are listed in full below.
Please note that we cannot ship to PO box addresses and due to safety restrictions we cannot ship fragrances outside of the UK. When placing an order for multiple items, be aware that this will be dispatched in one package. Therefore, if your order contains an item that is is listed as "pre-order" it will be dispatched once the pre-order item is in stock - the dispatch date will be based on the last item to arrive. If you want to avoid this, please place separate orders for your pre-order items.
Allow approximately 5-10 working days for shipments within Europe and 7-14 working day for shipments to the Rest of the World. These times are not guaranteed and may be longer to certain destinations.
Please note, these do not include local customs fees, which apply to countries outside the EU.
UK. Standard delivery is via Royal Mail on a First Class service, based on weight. We also offer a tracked service.
Standard service under 2kg. £3.50
Tracked service, 2-5kg. £9
Tracked service, over 5kg. £15
EUROPE. We offer a tracked service for all European locations.
Up to 2kg. £15
Over 10kg. £50
NORTH AMERICA. For USA customers, first take a look here at our official USA store to see if the item you want is available locally. Alternatively you can order from our Rest of the World store. This will be a tracked service.
Up to 2kg. £20
Over 10kg. £77
AFRICA. We offer a signed for service.
Up to 2kg. £25
Over 10kg. £102
ASIA. We offer a tracked service.
Up to 2kg. £25
Over 10kg. £102
CENTRAL & SOUTH AMERICA. We offer a tracked service.
Up to 2kg. £30
Over 10kg. £85
OCEANIA. We offer a tracked service.
Under 2kg. £25
Over 10kg. £65
DUTIES & TAXES
If you are ordering outside of the EU, your order may be charged customs fees covering taxes, duties and processing when it arrives at your border. Our shipping charges do not cover these additional customs fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
Britsstore has no way of estimating customs timings or fees which can delay delivery due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.
We advise you to familiarise yourself with the customs charges in your country before you order.